registrations-open

REGISTRATIONS ARE NOW OPEN

The easiest way to register for a conference session is via the NT Insurance Conference App, so if you haven’t already, download the App for your device from one of the App stores below.

Conference Program

6:00pm
Wednesday 17th, October

Speakers and Sponsors Thank You Function

120mins
8:15am
Thursday 18th, October

Registration Open - Tea - Coffee

45mins
9:00am
Thursday 18th, October

Striving for perfection

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

With ever evolving workflow, systems changes, and client needs, the idea of perfection can feel like a moving target. Rather than constantly improving, we find ourselves in a seemingly endless series of transactional tasks.
In a world of change, how do we define perfection and how do we get there?
In this seminar, we will discuss strategies in dealing with change and embracing opportunities to improve in our careers and life.

Chris Bennett

State Manager - WA, Crawford & Company

Chris has had dual, parallel careers for the past 25 years in both Loss Adjusting and Emergency Medical Services and has presented numerous lectures to national and international audiences. His extensive loss adjusting experience throughout the United States and Australia as both a Catastrophe and staff adjuster has lead him to his current position as State Manager for Crawford & Company in Perth. Chris’s experience in both fields has allowed him to experience a number of technological advancements and developments first hand as well as their effects on businesses, employees and customer.

9:00am
Thursday 18th, October

Understanding cyber insurance. Does anyone?

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Colin is presenting on the elements of cyber insurance, the types of risks that are being covered and some emerging cyber claim issues. He will also discuss the NDB Scheme and the first two published quarterly reports of the OAIC.

Colin Pausey

Sparke Helmore Lawyers, Consultant

Colin has 35 years’ experience advising insurers as a lawyer and managing insurance operations. His insurance experience includes managing binding authorities on behalf of local and Lloyd’s underwriters. He now advises insurers and brokers on cyber insurance and risk.

9:45am
Thursday 18th, October

10 min break

10mins | General Insurance
9:55am
Thursday 18th, October

The Personal Touch: How customer-orientated strategies are being used to improve return to work outcomes

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

This presentation will cover:

  • What new strategies are being used to provide a more personal service to employers and injured workers
  • How this new model has impacted return to work outcomes across different states including the Northern Territory
  • The benefits and challenges of this innovative method and what future refinement is required

Sophie Potter

Gallagher Bassett, Team Manager NT

Sophie’s career began in Nursing, providing a practical foundation as she moved into case management and coordination with Disability SS and Families SA. Her experience within Workers’ Compensation began in 2007 as a Dispute Resolution Officer, and later as a specialist in Learning and Development, concentrating on work capacity and long term claims.
Commencing with Gallagher Bassett in 2014, Sophie’s involvement in the South Australian start up and work capacity projects supported her move to the position of National Learning & Development Advisor where her focus was on personal injury, legislative requirements and staff competency frameworks, allowing her to work across all Australian jurisdictions and ACC with New Zealand. Last October Sophie moved into her current leadership role as a Team Manager in the Northern Territory where she uses her ability to build good working relationships with all stakeholders and ensure high quality and consistent decision making.

9:55am
Thursday 18th, October

Excluding liability from cover. Just say it and it will be so. Or will it?

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Exclusions in general contracts and insurance policies. How to read them. How they operate. It’s not just about whether the exclusion means what it says and says what it means. There are other considerations. And with a glance at the recent emergence of a ‘Non-Compliant or Non-Conforming product exclusion’ in professional indemnity insurance policies.

Greg Pynt

Honourary Life Member, AILA

Greg graduated from the University of Western Australia with a Bachelor of Laws in 1977 and moved to London in 1981 where he worked for Willis Faber & Dumas, Insurance Brokers. Between 1981 and 1983, Greg worked in the Litigation Department of Clifford-Turner (now known as Clifford Chance) in London. He then returned to Perth and in 1987 became a partner in Mallesons Stephen Jaques (now King & Wood Mallesons). Greg left Mallesons Stephen Jaques in April 1996 to set up Pynt + Partners. He left Pynt + Partners in October 2012. Greg was a Senior Claims Solicitor at Law Mutual (WA) between December 2012 and May 2013 and joined Francis Burt Chambers as a barrister in July 2013.
Greg won the Australian Insurance Law Association Insurance Prize in 2000 and is an AILA Honorary Life Member. He is a Visiting Fellow at the University of Western Australia where he has co-ordinated and lectured in insurance law in the Faculty of Law at undergraduate and postgraduate level since 1991. The 4th edition of his book ‘Australian Insurance Law: A First Reference’ was published in November 2017. In 2018, Hart published ‘Carter v Boehm and Pre-Contractual Duties in Insurance Law – A Global Perspective after 250 years’, which Greg edited with Yong Quiang Han of the National University of Singapore. Greg is also the General Editor of the Insurance Law Journal, published by LexisNexis.

10:40am
Thursday 18th, October

Morning Tea

20mins | General Insurance
11:00am
Thursday 18th, October

The Clock is Ticking....

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Too much to do and not enough time. How do you get ahead when there is always more to do?
Time management is more than a “To Do” list. It is an understanding of priorities well as things that are not. Unread emails, messages, and other tasks are constant reminders that there is more to do…. But what needs your attention first?
Taking a look at our daily routines, we will find ways to better utilise the time we have in work, life, and the future.

Chris Bennett

State Manager - WA, Crawford & Company

Chris has had dual, parallel careers for the past 25 years in both Loss Adjusting and Emergency Medical Services and has presented numerous lectures to national and international audiences. His extensive loss adjusting experience throughout the United States and Australia as both a Catastrophe and staff adjuster has lead him to his current position as State Manager for Crawford & Company in Perth. Chris’s experience in both fields has allowed him to experience a number of technological advancements and developments first hand as well as their effects on businesses, employees and customer.

11:00am
Thursday 18th, October

So you think you can defend claims of psychological harm…Are you mad?

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Colin will be examining the complexity and difficulty of defending claims that have a psychological injury as part of the claim, based on litigation experience. In this talk Colin also questions the general reliance on using the DSM to categorise types of compensable injuries where arguably the DSM model is based on flawed science or some would say no science at all.

Colin Davidson

Sparke Helmore Lawyers, Local Managing Partner - Darwin Office

Colin was recently appointed as the Local Managing Partner for our Darwin office that opened its doors in August 2018.
He is an experienced lawyer with over 22 years’ experience in insurance litigation, including public liability, professional indemnity, property loss, fraud, statutory lines and local and state government.

11:45am
Thursday 18th, October

10 min break

10mins | Personal Injury Management
11:55am
Thursday 18th, October

Risk and Business Continuity Management

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Are we doing enough as an Insurance Industry in assisting our customers prepare for a disaster?
How do we get our customers to embrace risk management and have a plan in place if a disaster hits?

Peter Oakman

Director Sales & Marketing - LMI Group

Peter brings to LMI Group 37 years of experience in the Australia Insurance Industry. He has a wealth of experience in management, underwriting & distribution.
Peter is responsible for managing our key relationships and the promotion of our extensive & growing range of products and services. Peter also has a background in product development.

11:55am
Thursday 18th, October

Future Trends in Occupational Health and Rehabilitation

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

This presentation will talk to the challenges facing occupational health such as the increasing age of retirement, the changing nature of work, casualization of the workforce, the challenge of separating work from home life, the increasing use of artificial intelligence and the recognition of the benefits of gender equity and racial empowerment. In addition, there is the complex interaction of mental, cognitive and physical health and the social environment on maintaining fitness for work and on rehabilitation of workers. This provides exciting opportunities but also significant challenges for our industries. This talk will focus on some of the exciting literature emerging in this area.

Dr Eugen Mattes

Occupational Physician and Epidemiologist - mlcoa MB BS, MPH, PhD, FRACGP, GradDipOMHS, CIME (ABIME), FAFOEM

Dr Eugen Mattes is a Consultant Occupational Physician and Epidemiologist. He has provided policy and clinical advice to corporations especially in the mining; oil and gas; and service and health industries.
Dr Mattes is accredited as an Approved Medical Specialist with WorkCover WA. He is a Certified Independent Medical Examiner (CIME) with the American Board of Independent Medical Examiners (ABIME) and a Certified Medical Review Officer (MRO) and member of AMROA.
Dr Mattes has been widely published in peer reviewed journals, and has presented papers and been invited to speak at numerous national and international meetings and conferences.

12:40pm
Thursday 18th, October

Lunch

40mins | Personal Injury Management
1:20pm
Thursday 18th, October

Social Media – Ups and Downs, Rights and Liabilities

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Do you use social media professionally and/or socially? Or maybe you have been the subject of comment/speculation/innuendo on social media that is flattering, inaccurate or offensive.
This presentation will explore what you can and cannot do or say and what your rights and obligations are.
For instance, did you know that merely “liking” a Facebook post could expose you to a claim for defamation? Or what can you do when you are the subject of an inaccurate and damaging online customer review.
Is compensation the only answer and if so how much and are you insured or adequately so?

Ralph Bonig

Special Counsel, Finlaysons

Ralph has an extensive background in the provision of advice and advocacy in a range of insurance related areas. His client base is diverse and in addition to insurers it includes large corporations, professionals and government instrumentalities. Ralph has acted in complex multi-party professional indemnity claims as well as public liability and catastrophic personal injury claims and medical malpractice claims. He is a past a President of the Law Society of South Australia as well as a former director of the Law Council of Australia. In both those capacities he has and continues to sit on a number of committees dealing with national issues, including indigenous issues, professional indemnity, proportionate liability and the NDIS.

1:20pm
Thursday 18th, October

Innovations in Rehabilitation for Those who have Experienced Trauma

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Around 13% of Australians will be diagnosed with Post Traumatic Stress Disorder and many more will experience trauma that manifests in other conditions. A variety of jobs involve exposure to potentially traumatic experiences including Defence and Emergency services, train drivers, bank workers, and health professionals. Between 2009-2013, 90% of workplace claims related to Psychological Injury were related to workplace stressors. Of those at least 28% involve situations that could be considered traumatic. IPAR is currently trialling a trauma- specific program called Positivum to assist in the rehabilitation of these populations. We will present the results during this session.

Alison Mcllveen

IPAR, National Military Account Manager

As an occupational therapist with post graduate qualifications in the same field, Alison has worked in both clinical and non-clinical settings in this profession for over 12 years, in both Australia and the United Kingdom. Currently Alison is employed as the National Military Account Manager at IPAR where she oversees the services IPAR provides to both current and ex serving ADF personnel. She works closely with IPAR’s research and Innovation team who developed Positivum.

2:05pm
Thursday 18th, October

10 min break

10mins | Personal Injury Management
2:15pm
Thursday 18th, October

The Role of Specialist Teams in Psychological Injury Investigation

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

The importance of using suitably-qualified personnel to conduct psychological injury investigations should not be underestimated. Except in the case of psychological sequelae stemming from a physical injury, or those suffering from catastrophic injuries, claimants with physical injuries generally present very differently at interview to those alleging psychological injury.
So, what are the key points of difference? And, why should humanities-qualified investigators be conducting factual investigations for psychological injury? Sam will discuss the impact of the factual investigation process on both the claimant and the investigator and the benefits of having a team of suitably-qualified personnel to conduct these investigations.

Samantha Hawcroft

Manager, Workers Compensation Practice - Quantumcorp Australia

Samantha specialises in all manner of personal injury claims investigation, and heads Quantumcorp’s acclaimed Workers Compensation Practice.
After obtaining tertiary qualifications in communications and social sciences, Samantha spent 15 years working as a journalist and editor prior to entering the investigations field.
Her vast experience in investigative journalism honed her information gathering and analytical skills and meant she was well placed to excel in the investigations sector and she quickly forged a reputation for producing high quality, relevant evidence and articulate, succinct investigative reports.
Such was her rapid rise that Samantha was frequently requested to investigate matters of a highly sensitive nature, as well as complex litigated matters involving catastrophic injuries.
Her sound understanding of common law potential coupled with her meticulous planning and attention to detail made Samantha well-placed to oversee the management of Quantumcorp’s Workers Compensation Practice and the introduction of its flourishing group of specialist teams.
With a keen interest in developing both new and existing investigators, Samantha’s focus is set firmly on delivering high quality investigations to clients every single time, via the appointment of specialist investigators, matched to claim or injury type.
Through her track record of diligence and skill, Samantha has forged a reputation with workers compensation insurers for producing significant and relevant information upon which solid liability decisions can be made, often within tight time-frames to facilitate a rapid return to work, and no negative impact as a result of the investigative process.

2:15pm
Thursday 18th, October

Drone Technology and the Future of Reporting

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Roof reports, damage or maintenance assessment reports are most often done manually with a worker inspecting the building – which has inherent risks: worker force safety, increased costs, a lack of accuracy, damage to the building and time delays from hazardous weather.
New drone technology is revolutionising the way that reporting at height can be. Automated drone reporting reduces, and even negates multiple risk areas – safety, financial, accuracy and material. Rise Project Consulting will present their Drone reporting technology, and demonstrate its applications for providing accurate, risk-free, quick reporting at height solutions.

Steve Goat

Principal Consultant, Rise Project Consulting

Stephen is Chief Pilot of Rise Project Consulting. Having worked in the construction industry for over twenty years Steve saw how drone technology could reduce risk, costs and time; and revolutionise inspecting, reporting, monitoring, measuring and mapping. Steve holds CASA registration and is one of only a handful of drone pilots in Northern Australia who operates under a ReOC licence.

3:00pm
Thursday 18th, October

Afternoon Tea

20mins | General Insurance
3:20pm
Thursday 18th, October

Blamers, Shamers and Complainers – Tactics For Influencing Difficult Customers

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Whether you are a workers’ compensation or motor accident professional, we all share a need to build relationships, drive change in behaviour and get positive outcomes. If only people didn’t get in the way!
This session combines practical clinical, insurance and consulting experience, with the latest research in behavioural science, nudge theory and human interaction. Paul Pers will share real-life claim examples of how the words we say will influence the actions others take.
If you need to influence others to get your outcomes, you will get practical tactics that can be applied to even the most difficult working relationships.

Dr Paul Pers

Occupational Physician

Dr Paul Pers is an experienced personal injury medical professional who works with organisations to update the communication that is seen and heard by customers. As a human behaviour specialist, Paul converts the latest research in behaviour change and influence into practical tactics that deliver results.
Paul is known for his engaged style and a passion that is contagious. You will come away with practical techniques that can be used in business … and in life.

3:20pm
Thursday 18th, October

Is this the best possible customer service experience that I can provide?

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Extreme customer service is driven from extreme situations of complaint. When one is face with extreme, the correct response should also be as bold as the complaint. Service levels in industries where service is immediately recognised by the customer in the form of a tipping culture, drives front line, face to face extreme customer service outcomes. In those situations, the margin of error is the difference in paying your rent or not paying your rent that week.
“Is this the best possible customer service experience that I can provide? Is the correct answer to every question every asked in business”

Mat Bishop

Executive Manger, AJ Grant

From waiting tables, to paving roads, to building houses and running insurance building teams. Mat Bishop /Executive Manager at AJ Grant Group, has spent the last 25 years in the coal face of customer service in Australia and North America. From the bizarre, to the extreme. Stories and antidotes from the front line, how the best customer service wins the war every time, always has and always will.
** “Is this the best possible customer service experience that I can provide? Is the correct answer to every question, ever asked in business”**

4:05pm
Thursday 18th, October

10 min break

10mins | General Insurance
4:15pm
Thursday 18th, October

Embracing Change: How new innovations are revolutionising healthcare and personal injury management

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

This presentation will cover:

  • The revolution in the healthcare industry and how shifting preferences and new technologies are changing personal injury management
  • What are some of the greatest challenges in personal injury management and how new approaches are addressing this
  • Why technology needs to be balanced with customer service

John Deane

Gallagher Bassett, Operations Manager

John commenced his career as a workplace rehabilitation consultant in Sydney, predominantly working within the NSW WorkCover and Comcare schemes before joining a NSW scheme agent as an Injury Management Advisor.
John moved from technical specialist positions into leadership within the NSW scheme prior to joining Gallagher Bassett in 2013. John has held senior leadership roles as part of the South Australian start up as well as New South Wales and the Northern Territory division providing self-insurance operations to the NT Government. In addition to his national experience, John has led GBs joint partnerships throughout the wider Gallagher Group in the United States.
John has completed a Masters of Business in Personal Injury and previously spoken at the impacts of technology in claims management at the ANZIIF Claims Convention and in Insurance Business.

4:15pm
Thursday 18th, October

Lessons from Cyclone Marcus: The Council, the Broker and the Claims Manager

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

A look at Council’s response in the immediate aftermath of Cyclone Marcus from a claims and broking perspective. Natural Disasters are a logistical nightmare for insurers and government bodies, but there is also the personal toll on individuals. That can manifest itself in looking for someone to take responsibility for the damage and repairs, and that is often the local Council, to whom people have been paying rates for years. Enter the broker and the claims manager to work with Council to create a coordinated response, undertake those difficult conversations and manage claimant expectations. Great lessons relating to an individual’s personal insurance needs following a Natural Disaster, and also how Brokers/Claims Managers can help de-stress the recovery and reinstatement process.

Johanna Lynagh

Marsh, Senior Claims Consultant

Johanna Lynagh is a legally trained Senior Claims Consultant, who has worked in liability claims for nearly 15 years. She has been at Marsh Pty Ltd for nearly 10 years, where she primarily manages under deductible liability claims, although she also acts as Third Party Administrator for a London insurer. One of the major events Johanna worked on was the management of various property claims arising from the Brisbane floods in 2011.

5:00pm
Thursday 18th, October

YIP's Cocktail Function at Precinct

90mins | General Insurance
5:00pm
Thursday 18th, October

Close

10mins | General Insurance
8:15am
Friday 19th, October

Registration Open - Tea - Coffee

45mins | General Insurance
9:00am
Friday 19th, October

Behind Closed Doors: Underwear matters

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

The session is not to be missed! Kylie Gould, National Account and Marketing Manager, Medilaw Group and Orthopaedic Surgeon, Dr Brett Halliday showcase and share with you exactly what goes on behind those closed doors.
The session will provide you with the opportunity to obtain a better understanding of the IME experience, from start to finish. Both medically and from an “administrative” point of view. They will provide helpful advice about what you, the referrer, can do to maximise your referral.
The session will be interactive, so be prepared to share, ask and answer questions, and have some fun throughout the presentation.

Kylie Gould

National Account and Marketing Manager, Medilaw Group

Kylie is a Senior Leader in Personal Injury, with over 20 years’ experience.
Currently Kylie holds the positions of National Account and Marketing Manager for Medilaw Group and General Manager of Caseworks Australia Ltd.
Kylie has previously held senior roles within mlcoa, Australian Unity, Worksafe Victoria (as the originating Director for Service Improvement for the scheme) and TAC.
Kylie has a passion for improving the experience of those who are injured, seeking opportunities to improve return to work and life outcomes as a result of early access to evidence based treatment pathways and a positive customer experience.

Dr Brett Halliday

Orthopaedic Surgeon, Medilaw

Dr Brett Halliday is a Queensland trained orthopaedic surgeon. He graduated from the University of Queensland in 1988. He received his FRACS (Orth) in 1997, becoming a full Fellow of the Australian Orthopaedic Association (FAOrthA) in 2002. He is a certified independent medical examiner and a senior visiting specialist orthopaedic surgeon at the Royal Brisbane Hospital. He works in private practice at the Holy Spirit Northside Hospital. Since finishing his training as an orthopaedic surgeon in Queensland, Dr Halliday completed additional training in joint replacement and trauma at Royal Devon & Exeter Hospital in the United Kingdom. Upon returning to Australia he took up the position of the Director of Orthopaedic Surgery in January of 2000. He remained as the Director of Orthopaedic Surgery in at the Royal Brisbane Hospital with interests in orthopaedic trauma management and hip and knee replacement until mid-2002. At this point he left the public position to undertake private practice. Dr Halliday is an active participant in post-graduate medical education.
He is involved with the training of medical students, resident medical officers, and is the supervisor of orthopaedic registrar training at the Royal Brisbane Hospital. Additionally, he is a member of the Australian Orthopaedic Association State Committee, Queensland Branch. In the past Dr Halliday has been a member of the Road Trauma Committee of Queensland (a branch of the Royal Australasian College of Surgeons 2000 to 2005). He was also a member of the Medical Advisory Committee at the Holy Spirit Northside Hospital from 2003 to 2005.

9:00am
Friday 19th, October

Recovery Actions: Tips and Traps

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Just because you have a right of subrogation, should you head down the path of a recovery action? When it seems clear that there is a recovery action against a third party, should you try to recover and, if you do, what is involved and how do you avoid the potholes?

Chris Osborne

Hunt & Hunt Lawyers, Partner

Chris Osborne has been a driving force in the insurance law industry in the Northern Territory for over 20 years. As a Partner of Hunt & Hunt Lawyers Darwin, her experience and expertise in the areas of, amongst other things, general insurance, workers’ compensation, professional indemnity and motor accidents compensation means she has seen it all when it comes to recovery actions and the difficulties they sometimes pose.

Kate Frost

Hunt & Hunt Lawyers, Associate

Kate has been working with insurers in the Territory for the last five years and will assist Chris with this presentation

9:45am
Friday 19th, October

Morning Tea

20mins | General Insurance
10:05am
Friday 19th, October

Unseen Crime: Reduce your businesses cyber risk.

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

In our increasingly connected and digital world, effective cyber risk management is a core requirement of every business. Any organisation that fails to acknowledge and embrace this new reality runs the risk of being left behind. This session will explore some of the emerging trends in cyber risk and outline some key strategies to build organisational resilience against this ongoing risk.

Sulata Bhattacharjee

Cyber Business Advisor, Allianz Australia

With over 16 years specialised experience in the Financial Services and Legal industries, Sulata recently joined Allianz Australia’s Cyber Protection & Resilience team to lead their Cyber Business Advisory function. Sulata works with organisations to minimise risk by transforming their cybersecurity control environments, enabling them to better deal with the rapidly changing cyber landscape and apply a more balanced approach to cyber risk management. Drawing on her depth of experience in cybersecurity, risk, privacy and audit, Sulata advocates security through simplicity and robust cyber governance frameworks.
Sulata has delivered cybersecurity services across multiple industries including financial services, telecommunications, oil & gas and the legal sector and from a variety of locations within Australia, Asia, the UK, Europe and the Middle East.
Sulata also participates in industry forums such as the Australian Government’s Joint Cyber Security Centre (JCSC) and the Australian Women in Security Network (AWSN).

Kate Healy

Telstra, Cybersecurity Strategist

Kate is the Principal Cybersecurity Strategist at Telstra with more than 18 years’ global experience. Her skills in cybersecurity, infrastructure, risk management and stakeholder management have helped companies such as Westpac, Qantas, Standard Chartered Bank and Commonwealth Bank of Australia better understand and reduce their cyber risk.
Kate has worked in Australia and Internationally to help businesses balance cybersecurity against business objectives. Kate believes organisations need to move beyond traditional approaches to cybersecurity and embrace new ways of thinking to get ahead of increasingly-sophisticated cybercriminals.
Kate has held cybersecurity roles at major financial institutions including Commonwealth Bank of Australia, Standard Chartered Bank, MLC Australia, National Australia Bank, Westpac and IBM.

10:05am
Friday 19th, October

Coronial Inquiries – What is their aim and what do they achieve?

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Where a death is unexpected, unnatural or violent it must be reported to the Coroner. Where a death in custody occurs or a death occurs directly or indirectly from an accident or injury or during an anaesthetic procedure it must be reported.
This presentation will explore what the role and function of the Coroner is in these circumstances and what occurs during an inquest.
It will also examine what happens after a Coroner delivers findings and is or should be done consequent upon those findings. Does the Coroner serve public interest or is there a wider benefit?

Ralph Bonig

Special Counsel, Finlaysons

Ralph has an extensive background in the provision of advice and advocacy in a range of insurance related areas. His client base is diverse and in addition to insurers it includes large corporations, professionals and government instrumentalities. Ralph has acted in complex multi-party professional indemnity claims as well as public liability and catastrophic personal injury claims and medical malpractice claims. He is a past a President of the Law Society of South Australia as well as a former director of the Law Council of Australia. In both those capacities he has and continues to sit on a number of committees dealing with national issues, including indigenous issues, professional indemnity, proportionate liability and the NDIS.

10:50am
Friday 19th, October

10 min break

10mins | Personal Injury Management
11:00am
Friday 19th, October

‘Building Resilience’ Lessons for work and life from a Critical Incident First Responder

45mins | General Insurance
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Resilience is the ability to withstand difficult, trying and stressful times in our personal and professional lives and moreover, the ability to bounce back once those events have occurred.
In this presentation Nick will discuss in an open and frank way, the extremely difficult events that he has had to face and how he has had to deal with them on a personal and professional level. Nick’s talk will culminate in his ‘Top Ten Strategies’ for dealing with just about anything from a paper cut to fatalities!

Nick Bell

Co-Director SD Consulting Australia

Nick Bell has extensive operational experience in fire fighting having responded to and taken operational command of countless critical incidents including structure fires, motor vehicle accidents, truck accidents, cliff rescues, hazardous material spills and large grassfires. Nick owns and operates SD Consulting providing Risk Management solutions for hazardous & high consequence workplaces.

11:00am
Friday 19th, October

Challenges and Challenging – taking you beyond your comfort zone

45mins | Personal Injury Management
Sponsored by
0.75 CPD Points | 0.75 CIP Points

Most of the time we feel confident with our knowledge, skills and ability to do a reasonable job in the area of rehabilitation. We all know about different flags, warning signs etc. But there are always some cases that would challenge us beyond our comfort zone. There are some who are more sensitive than others and whatever we do would not be right or would be interpreted in negative ways.
There will always be some cases that challenge us beyond our comfort zone, whether it is because our communication is perceived negatively, people appear to be more sensitive and we can’t seem to do anything right, or there is difficulty in engaging on a path forward etc.
Presented by Dr Ghazala Watt this session is focused on providing strategies to help you manage these challenging situations, particularly when working to facilitate rehabilitation and recovery.

Dr Ghazala Watt

Psychiatrist, Medilaw Group

Dr Ghazala Watt completed her Primary Medical Degree in 2003 from Punjab University, Lahore, Pakistan.
She pursued Psychiatry training in United Kingdom and became a Member of the Royal College of Psychiatrists in 2010. In 2014 she became a Fellow of the Royal Australian and New Zealand College of Psychiatrists.
Dr Watt is currently a Consultant Psychiatrist with the Psychosis Academic Unit, Metro South Health Services, in Queensland. She has extensive experience working in different communities and cultures across Australia, Asia and the United Kingdom.
Dr Watt is accredited with AMA 5 and Comcare Permanent Impairment Assessment.
Her assessment specialities include but not limited to Mood and Anxiety Disorders, Trauma and Stress related conditions, Psychotic Disorders, Criminal Responsibilities and Transcultural Psychiatry.

12:00pm
Friday 19th, October

How to Increase Your Income and Develop a Positive Mindset in Business within 7-Days

90mins | General Insurance
Sponsored by
1.5 CPD Points | 1.5 CIP Points

Niik Stewart will share his experience and knowledge as the leading global high-performance sales and mindset coach for businesses and companies from the last 18 years on:

  • How To Increase Your Income for the rest of 2018..
  • How To Develop Your Mindset to become more positive and proactive now..
  • How To Master Your Communication Skills with potential clients to achieve and create more business..
  • How To Prospect and Network like the highly successful people in business do in 30-days or less..

Niik Stewart

Guest Speaker

Originally from Los Angeles, California, Niik Stewart is considered to be the #1 High-Performance Sales & Mindset Coach in Australia and New Zealand. With over 18 years of experience of coaching, training and speaking to over 89,000 proactive salespeople, business professionals and business owners from over 15 countries, Niik’s ability to help anyone in business to achieve their best income and results is unmatchable. Niik’s focus is sales, mindset, attitude and self-discipline strategies for success in business.
Proof of this is his testimonials from the best salespeople and companies worldwide as well as professional athletes who are his clients. Having worked with and coached superstars and celebrities such as Usain Bolt and Kevin Hart, Niik knows how to help anyone in business can dramatically increase their income, effectiveness and results in any market. When entrepreneurs and companies want to increase their bottom-line results dramatically they call on Niik Stewart.

1:30pm
Friday 19th, October

Close

10mins | Personal Injury Management
6:30pm
Friday 19th, October

2018 NT Insurance Conference Gala Awards Dinner - SKYCITY Darwin Casino

240mins | Personal Injury Management
registrations-open

REGISTRATIONS ARE NOW OPEN

The easiest way to register for a conference session is via the NT Insurance Conference App, so if you haven’t already, download the App for your device from one of the App stores below.